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I came across the article and it is a well written by the New York Times.
https://goo.gl/ZvlmJl I get it - that the hospital rooms need to be fit for the purpose but if you want to listen to the patients lots more is needed. The top priority is best medical care to be safe and leave the hospital healthy. But there is a lot more to it and a lot of Hospitals have started looking into the overall holistic approach of the patient experience. Sadly in many hospitals patient experience is just a “complaint handing” department. Here is the list what patients want, beside the quality care from the clinical team.
this is just a short list and there are many more details. I am still stunned by the fact that what a patient really wants is never a priority. Here is the article of the New York Times: https://goo.gl/ZvlmJl @DhruvKhullar @NYTimes
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AuthorWe traveled the world and have the insight of hospitality & healthcare with great passion for style Archives
September 2017
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